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Include useful context
For audit or crawl questions, include the result ID, submitted URL, approximate time of the run and the finding or screen that needs review. Remove passwords, access tokens and other secrets before sending a message.
Security reports
Describe the affected route, the observed behavior and a safe reproduction sequence. Do not access private user data, disrupt the service or publish an unresolved issue before it can be investigated.
What happens after you contact us
We review the details against the relevant account, audit or crawl record before recommending a next step. Product questions may require a fresh run against the same public URL so current evidence can be compared with the original result. Privacy and legal requests may require identity or ownership verification before account-specific information is disclosed or changed.
Site Bench cannot provide guaranteed ranking outcomes or make unsupported changes to a report score. If a finding appears incorrect, send the affected URL and the evidence you expected to see so the check can be reproduced and reviewed.